Job Description

Job Description

Are you ready to embark on a journey that blends the charm of Halifax's historic waterfront with the elegance of a luxury boutique hotel? Nestled in the heart of the vibrant district, the landmark property is poised to embody the unconquerable spirit of Halifax while embracing its modern values of creativity and innovation. As the first luxury boutique hotel in the area, they are seeking a dynamic individual to fill the role of Assistant General Manager. As a vital member of their leadership team, you will play a pivotal role in coordinating, leading, and motivating their dedicated team to deliver unparalleled guest service. If you are a natural leader with a passion for delivering personalized, luxury service, and possess a strong background in operations within a Forbes Five-Star hotel, we encourage you to make your mark on this exquisite destination.

Description

• Oversee the day-to-day operation of delivering guest service, including Front Office, Bell & Valet Services, Maintenance, In-Room Dining, Wellness, Vitality Spa & Seasonal Activities.
• Coordinate, lead, motivate, and develop Department Managers, Supervisors, and team members.
• Liaise with operating departments within the district to ensure seamless collaboration.
• Foster lateral relationships with Sales, Revenue Management, Catering, IT, HR, leadership team, Marketing, Accounting, and Restaurants.
• Ensure compliance with Forbes Five-Star standards through training and audit activities.
• Lead AM and PM pre-shift and Pass-on meetings.
• Conduct departmental meetings and develop strong relationships with various teams.
• Participate in the hiring process for all positions at the hotel.
• Administer and analyze zero-defect reporting.
• Pacify guests immediately in case of product or service failures.
• Lead the weekly labor meeting.
• Attend and occasionally chair the weekly Executive Committee Meeting.
• Attend the monthly P&L review and Quarterly performance review with AGL Leadership.
• Assist with pre-work for the annual budget process.
• Plan and schedule repair and maintenance works throughout the hotel property.
• Ensure OS&E supplies are maintained at appropriate levels for effective operation.

Requirements

• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Minimum of 10 years of progressive experience in hotel operations, with at least 5 years in a managerial role.
• Previous experience in operations and rooms division in luxury hotels – Ideally Forbes 5-Star
• Proven leadership abilities with a track record of effectively managing teams and fostering a positive work environment.
• Strong organizational and problem-solving skills, with the ability to multitask and prioritize in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests, employees, and stakeholders at all levels.
• Proficiency in hotel management software and Microsoft Office Suite.
• A solid understanding of revenue management systems
• Flexibility to work evenings, weekends, and holidays as needed.

Corporate Culture

We are united by a commitment to deliver exceptional service and maintain a pristine, welcoming environment across all departments. If you’re driven by a passion for hospitality and seek to be part of a team dedicated to exceeding expectations, consider joining them.

Contact Bobbi Miner-Neal at 416.742.9200 x5 or submit your resume in confidence below.

Job Tags

Similar Jobs