Job Description

About the Role & Team

"We make magic.” That’s our motto at Walt Disney Parks and Resorts, and it permeates

everything we do. At Disney, you’ll help inspire that magic by enabling our teams to

push the limits of entertainment and create the never-before-seen!

You will be a part of the Hotel and Resorts Line of Business (LOB) team supporting the recreation department within Lodging Operations focused on the Walt Disney World Resort Collection. The team utilizes subject matter expertise and strategic influence to implement innovative solutions and provide a strategic vision to best position Disney hotels for success as measured by business results, cast and guest outcomes, and environmental impact. This team develops uniquely Disney strategies, processes, and experiences to advance the Guest experience, the Cast Member experience, and to drive business improvements and consultation with other domestic and international sites! You will report to the Manager, Hotel and Resorts Line of Business, Recreation.

What You Will Do

• Provide strategic direction, analysis, and consultation while independently assessing, influencing, and supporting forward-looking Walt Disney World Hotels & Resorts
• Effectively lead projects and workstreams with the ability to handle multiple priorities, holding self and others accountable
• Provide updates to all levels of leadership, while effectively communicating with operations and key support partners
• Help shape new development and growth, expansion projects, expenditures/contracts, labor/scheduling impacts for existing and future operations through your subject matter expertise
• Develop and execute standardized processes, procedures and recommendations that advance the hotel and resorts, and Guest/Cast experience
• Responsible for implementation of initiatives related to the overall Guest experience: guest service and brand standards, regulation, training, etc.
• Create presentations that support and advance our strategic initiatives with operations partners and senior leadership
• Act as liaison between sourcing and our vendors to ensure service and contract fulfilment from all parties
• Provide analysis and direction from internal and external auditing partners in our safety critical roles
• Act as liaison between operations and key partners regarding emergency response in our resort aquatic facilities

Required Qualifications & Skills

• 5 + years of leadership experience in recreation operations or equivalent business, with a focus on safety, strategy and brand management
• Organization and time management skills, with attention to detail
• Ability to be flexible with work schedule, including weekends, variable shifts and holidays
• Proficient in basic computer functions necessary to operate in a Windows environment, and adaptable to new technology; including Smartsheet, Powerpoint, Power BI, Teams, and Sharepoint associated products
• Ability to resolve conflict and serve as a trusted advisor for peers, partners, and operational leaders
• Extensive knowledge of recreation operations, pool health and building codes, and event planning and execution
• Hotel & Resort operations management, with exposure to multiple lines of business
• Ability to independently assess and recommend operational enhancements and solutions to all hotel sites
• Act as a consultant to other line of business teams world-wide as needed, including water parks
• Financial acumen to lead projects and related resources
• Ability to translate enhancements and changes to a business audience
• Partnering, relationship, negotiation, influencing, and communication skills

Education

• Bachelor’s degree or related college education, or relevant related experience

Preferred Education

• Ability to obtain an Aquatic Facility Operator Certificate within 6 months
• Ability to obtain an International Lifeguard Training Program License or equivalent knowledge within the first 6 months

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

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